YW Architects app
YW Architects Help & FAQ
Quick answers to the most common questions. Can't find yours? Contact support.
I can't log in or I forgot my password
On the log-in screen, tap “Forgot password” and follow the link we email you. If you don't receive it within a few minutes, check your spam folder or contact support@ywarchitects.com.
How do I get an account?
Accounts are created by YW Architects. Employees get theirs from HR or the admin team; clients get theirs from their project manager. There is no public sign-up.
Attendance check-in is not working
Make sure you are connected to the internet and using the latest version of the app. Close and reopen the app and try again. If it still fails, send us a screenshot of the message you see.
I can't open a document or drawing
Large drawings can take a moment to download on a slow connection. Check your connection and that your phone has free storage. If a particular file never opens, tell us which project and file it is.
Notifications are not coming through
Check that notifications are allowed for YW Architects in your phone's settings, and that battery-saver is not stopping the app from running in the background.
How do I change my profile photo?
Open Profile, tap your photo and choose a new one from your gallery.